Q: How can I work at Batavia Stad Fashion Outlet?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Have you always been curious about what it is like to work in the fashion, catering or lifestyle industry? Then Batavia Stad is the place for you! On our vacancy page you can search for the right position for you and apply directly. Visit www.vacature.bataviastad.nl or click <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a target="_blank" class="chakra-link css-h82jag" url="https://vacatures.bataviastad.nl/" href="https://vacatures.bataviastad.nl/">here</a>!</p></div>

Q: Hoe kan ik in contact komen met een specifieke winkel?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Hiervoor kunt u naar de merkpagina gaan op onze website. Hier staat het telefoonnummer en adres vermeld van de winkel waar u naar opzoek bent. </p></div>

Q: Is Batavia stad pet-friendly?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Your dog is very welcome in Batavia Stad, provided it is on a leash. Unfortunately, dogs are not allowed in all shops and catering establishments, with the exception of assistance dogs. If you need dog bags, they are available for you in our Information Center.</p></div>

Q: What are the opening hours?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Opening hours may vary depending on the date and holidays. To ensure that you have the most up-to-date information, you will find our current opening hours here.</p></div>

Q: How does the Fashion Club work?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">By joining the Batavia Stad Fashion Club, you immediately enjoy many benefits. For example, with every purchase you make, you save 5% credit of the purchase amount. Your saved credit can be used to receive extra discounts up to a maximum of 25% of the purchase amount. You will also receive invitations to exclusive events, be the first to know about new shops and benefit from discounts with partners.</p></div>

Q: How do I become a Fashion Club Member?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Participation is completely free and can be done online, via the Fashion Club App, at a participating Fashion Club shop or at the Information Centre of Batavia Stad Fashion Outlet.</p></div>

Q: What are the terms and conditions of the Fashion Club?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">It is important to know that the saved credit will expire if the Fashion Club Card is not scanned for 12 months. In addition, redeeming the credit is not possible on items with more than 30% discount and you will not receive your redeemed credit in exchange or return. Other terms and conditions can be read <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a target="_self" class="chakra-link css-h82jag" url="www.bataviastad.nl/en/terms-conditions" href="www.bataviastad.nl/en/terms-conditions">here</a>.</p></div>

Q: How can I view or change my personal data?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">You can view and/or change all your data yourself by logging in with your e-mail address and password. If you want to change your e-mail address and/or date of birth, please send an e-mail to privacy.batavia@viaoutlets.com.</p></div>

Q: I forgot my Fashion Club card, how do I get a new one?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">You can download the Batavia Stad App and log in with your e-mail address and password to use a digital version of your Card. If you prefer to receive a physical Card, it is best to visit the Information Centre of Batavia Stad Fashion Outlet to receive a new Card. It is important to use the same e-mail address when registering your new Fashion Club Card so that your credit can be transferred to the new card.</p></div>

Q: My Fashion Club card is stolen, what do I need to do?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">At the Information Centre of Batavia Stad, you can have the stolen card blocked. You can also email the Information Centre at info@bataviastad.nl to let them know if you&#x27;ve lost your card so they can block it. If you create a new card, the saved balance can be transferred to your new card.</p></div>

Question 1

How can I work at Batavia Stad Fashion Outlet?

Accepted Answer

Have you always been curious about what it is like to work in the fashion, catering or lifestyle industry? Then Batavia Stad is the place for you! On our vacancy page you can search for the right position for you and apply directly. Visit www.vacature.bataviastad.nl or click here!

Question 2

Hoe kan ik in contact komen met een specifieke winkel?

Accepted Answer

Hiervoor kunt u naar de merkpagina gaan op onze website. Hier staat het telefoonnummer en adres vermeld van de winkel waar u naar opzoek bent.

Question 3

Is Batavia stad pet-friendly?

Accepted Answer

Your dog is very welcome in Batavia Stad, provided it is on a leash. Unfortunately, dogs are not allowed in all shops and catering establishments, with the exception of assistance dogs. If you need dog bags, they are available for you in our Information Center.

Question 4

What are the opening hours?

Accepted Answer

Opening hours may vary depending on the date and holidays. To ensure that you have the most up-to-date information, you will find our current opening hours here.

Question 5

How does the Fashion Club work?

Accepted Answer

By joining the Batavia Stad Fashion Club, you immediately enjoy many benefits. For example, with every purchase you make, you save 5% credit of the purchase amount. Your saved credit can be used to receive extra discounts up to a maximum of 25% of the purchase amount. You will also receive invitations to exclusive events, be the first to know about new shops and benefit from discounts with partners.

Question 6

How do I become a Fashion Club Member?

Accepted Answer

Participation is completely free and can be done online, via the Fashion Club App, at a participating Fashion Club shop or at the Information Centre of Batavia Stad Fashion Outlet.

Question 7

What are the terms and conditions of the Fashion Club?

Accepted Answer

It is important to know that the saved credit will expire if the Fashion Club Card is not scanned for 12 months. In addition, redeeming the credit is not possible on items with more than 30% discount and you will not receive your redeemed credit in exchange or return. Other terms and conditions can be read here.

Question 8

How can I view or change my personal data?

Accepted Answer

You can view and/or change all your data yourself by logging in with your e-mail address and password. If you want to change your e-mail address and/or date of birth, please send an e-mail to privacy.batavia@viaoutlets.com.

Question 9

I forgot my Fashion Club card, how do I get a new one?

Accepted Answer

You can download the Batavia Stad App and log in with your e-mail address and password to use a digital version of your Card. If you prefer to receive a physical Card, it is best to visit the Information Centre of Batavia Stad Fashion Outlet to receive a new Card. It is important to use the same e-mail address when registering your new Fashion Club Card so that your credit can be transferred to the new card.

Question 10

My Fashion Club card is stolen, what do I need to do?

Accepted Answer

At the Information Centre of Batavia Stad, you can have the stolen card blocked. You can also email the Information Centre at info@bataviastad.nl to let them know if you've lost your card so they can block it. If you create a new card, the saved balance can be transferred to your new card.

Question 11

When does the Fashion Club credit expire?

Accepted Answer

Your saved credit is valid for up to 12 months after the last time you scanned your Fashion Club Card. If you do not visit for more than a year, your saved credit will expire.

Question 12

How do I check my Fashion Club balance?

Accepted Answer

You can see your saved credit by logging in online or in the Fashion Club app.

Question 13

What can I use my saved Fashion Club balance for?

Accepted Answer

You can use your saved credit to receive up to 25% extra discount at participating Fashion Club stores. This is only possible on items with 30% discount, if items are extra discounted (i.e. already more than the standard 30% discount) it is not possible to redeem on this. Saving 5% is of course possible here. Parking credit cannot be redeemed with saved balance on your Fashion Club Card.

Question 14

Can I redeem my Fashion Club balance at restaurants?

Accepted Answer

No, it is not possible to use your balance to receive extra discounts at restaurants. However, restaurants do offer special deals for Fashion Club members on a regular basis. These can be found in the Fashion Club App of Batavia Stad Fashion Outlet which can be downloaded from the App Store or Play Store.

Question 15

Can I exchange or return purchases on which I have redeemed Fashion Club balance?

Accepted Answer

Purchases made with the Fashion Club card can be returned. However, on returns and exchanges, you will not receive your redeemed balance back.

Question 16

How can I cancel my Fashion Club membership?

Accepted Answer

If you no longer wish to participate in the Fashion Club, you can cancel your membership by sending an e-mail to privacy.batavia@viaoutlets.com. Please include your name, e-mail address and the barcode of your Fashion Club Card. We will process your request as soon as possible.

Question 17

What does Batavia Stad Fashion Outlet do with my personal data?

Accepted Answer

Our privacy policy explains how we handle your data and what we use it for.

Question 18

What stores participate in the Fashion Club?

Accepted Answer

All participating shops can be found in the Fashion Club app.

Question 19

How can I submit a complaint?

Accepted Answer

If you have commercial or general queries or complaints, or need information about us, please contact info@bataviastad.nl.

Question 20

How do I submit an external complaint?

Accepted Answer

VIA Outlets is committed to conducting business in an ethical and sustainable manner. If you have concerns or doubts about the decisions or actions of VIA Outlets, its employees or agencies in this regard, you may raise your concerns or report your complaint through this secure and, if you wish, confidential channel: voice@viaoutlets.com.

To send an anonymous e-mail to us, you can create an anonymous e-mail account on any free platform, e.g. https://protonmail.com.

Question 21

What happens after I have submitted a complaint?

Accepted Answer

Your concerns or complaint can be submitted via e-mail. In any case, it helps us if you share specific facts with us as much as possible. Concerns and/or complaints submitted through this channel will be taken seriously by us and investigated by our Compliance Manager.

Question 22

After submitting my complaint, when can I expect a response?

Accepted Answer

You will receive a response within a reasonable time. Please note that this channel is not a general or commercial information channel. Any general or commercial questions submitted via this channel will therefore not be answered. For general or commercial enquiries, please contact info@bataviastad.nl. This channel may be used by persons outside VIA Outlets and is not for internal use.

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